Cancellation/Trip Date Change, and Refund Policies
If you must cancel or change your reservation, you may be eligible for a partial refund. Our cancellation and trip date change policy is firm. We operate under stringent federal regulations which restrict the number of guests per trip and the number of trips per season. When we accept your reservation, we may be turning others away from booking that trip. We do not overbook, so we do not have others to take your place if you choose not to do your trip. Once you sign up for a trip, we lose the ability to sell your reserved seats to other individuals or groups. We incur substantial expenses before each trip departs. In the event of late cancellations, Kern River Outfitters cannot recover costs, nor can we make refunds. We regret that we cannot make exceptions for personal emergencies, and strongly recommend purchasing trip insurance. If you must cancel at the last minute, and do not have vacation insurance, try to find a friend to take your place. Our cancellation table is listed below.
We recommend you supplement personal insurance with travel insurance. Cancellation initiated by you may result in substantial loss of fees paid. Available insurance protects against the loss of deposits in the event you must cancel because of unforeseen circumstances. Some are listed here: Travel Guard. Travelex
It is sometimes necessary to cancel or modify a trip because of unusual circumstances beyond our control. In such cases, we cannot be responsible for paying expenses other than refunding all or part of the fees paid to Kern River Outfitters. Determination of refunds (if any) will be made after reviewing trip details. Guides and other personnel employed by Kern River Outfitters are not authorized to make or promise trip refunds or trip credits. Such determinations can only be made by company officers.